Bike Rack Complaint

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Need something else?

  • Citi Bike to report Citi Bike issues
  • Chained Bike to report an unusable (derelict) bike chained to public property
  • Bike Rack Request to request that the City install a bike rack on public property or request a permit to install a rack on private property

City-Owned

New York City Department of Transportation (DOT) maintains, repairs, and replaces bike racks.

You can report the following city-owned bike rack issues:

  • Damaged, bent, or loose 
  • Missing
  • Graffiti

Privately-Owned

Privately-owned bike racks are maintained by the property owner. Broken privately-owned bicycle racks should be reported to the building manager of the building located in front of the rack.

You can find out who manages a building by using the Automated City Register Information System (ACRIS).

City-Owned Bike Rack

You can report an abandoned usable (not derelict/junk) bike that has been locked to a city-owned bike rack for more than seven consecutive days.

Privately-Owned Bike Rack

The City does not remove bikes chained to any private property. You should ask the owner or manager of the property to remove the abandoned bike. 

You can find out who manages a building by using the Automated City Register Information System (ACRIS).

By law, property owners are responsible for keeping sidewalks around bike racks clean and cleared of snow.

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