- Agency: Department of Transportation
- Division: Authorized Parking and Permits
- Phone Number: (718) 433-3100
- Business Hours: Monday - Friday: 9 AM - 5 PM
- Call volume is often high. If you don't get through, call back in the middle of the afternoon.
Permit Not Received
If you have been approved for a Parking Permit for People with Disabilities but never received it, you can report the problem by mail.
You can download the form online or request a copy by mail.
Please mail the completed form to the Department of Transportation's Permits and Customer Service office.
Online
Download the Permit Never Received Form.
By Mail
If you have a P.O. Box or live outside New York City, please download the literature instead. Literature cannot currently be mailed to these addresses.
Deceased Permit Holders
Permits are no longer valid after the permit holder is deceased. If you are a family member of a deceased permit holder, please return the permit immediately to:
NYC Department of Transportation
Permits and Customer Service
30-30 Thomson Avenue
Long Island City, NY 11101-3045
Anyone found using a permit belonging to a deceased permit holder will be subject to fines.
Lost or Stolen Permit
You must file a police report for a lost or stolen permit and submit the incident report to DOT. The incident report must state the permit type and permit number.
You can download or request a paper copy of the Lost or Stolen Permit Form.
Online
Download the Lost or Stolen Permit Form.
By Mail
If you have a P.O. Box or live outside New York City, please download the literature instead. Literature cannot currently be mailed to these addresses.
Out-of-State Permits and Meter Waivers
Disability parking permits from outside of New York State aren’t honored for on-street parking in New York City.
Metered parking waivers from municipalities other than NYC are also not honored.
Tickets and Tows
If you have a disability parking permit, parked in an allowable spot, and received a parking ticket, you can dispute the ticket. To learn more, go to the Parking Ticket or Camera Violation Dispute page.
If you have a disability parking permit, parked legally with your permit displayed, and your vehicle was towed, you may be able to get your towed vehicle back at no cost. To learn more, go to the Towed Vehicle Reclaim from NYPD page.