Funeral Home Complaint

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You can file a complaint about a funeral home.

Funeral establishments in New York City must give customers an itemized list of merchandise and services available. You can file a complaint about businesses that fail to provide this information.

Other complaint types include:

  • False or misleading advertising
  • Goods or services not delivered
  • High-pressure sales tactics
  • Lost or stolen property
  • Overcharge
  • Refund, return, or exchange issues

What Happens Next

If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.

If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.

The Department of Consumer and Worker Protection (DCWP) has entered into a settlement agreement with R.G. Ortiz Funeral Home. The settlement will provide more than $604,000 in restitution for consumers they exploited.

R.G. Ortiz Funeral Home, Inc. also operates several other funeral homes in New York City under various trade names, including: 

  • Rivera Funeral Home 
  • McGonnell Funeral Home
  • Louis Tommaso Funeral Home
  • Parkchester Funeral Home

Eligibility

You may be eligible for a refund if you paid R.G. Ortiz for funeral services at one of their NYC locations between January 1, 2018 and August 22, 2024, and you were deceived or exploited by R.G. Ortiz.

The deadline to submit a claim is August 22, 2025.

File a claim.

The Department of Consumer and Worker Protection (DCWP) does not accept reports of rude employees. Report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer and Worker Protection (DCWP) can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local consumer affairs office or the State Attorney General.

Online

Learn how to file a complaint about a business outside of NYC.

By Phone

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 853-4600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Monday - Friday: 9 AM - 5 PM

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