You can file a complaint about a business that sells, rents, repairs, or adjusts any instrument or device designed for people with disabilities, such as:
- Braces
- Crutches
- Wheelchairs
To file a complaint, you must live in New York City. The business can be located outside of the City.
What Happens Next
If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.
If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.
