Unlicensed Business

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You can make a complaint about businesses operating in New York City without a required Department of Consumer and Worker Protection (DCWP) license.

Report an unlicensed:

For complaints about businesses not listed here, visit the Department of State (DOS) Licensed Professional or Business Complaint page.

What Happens Next

If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.

If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.

The State accepts complaints about health spas operating without a license.

  • Agency: New York State Attorney General
  • Division: Consumer Complaints Hotline
  • Phone Number: (800) 771-7755
  • Business Hours: Monday - Friday: 9 AM - 5 PM

The Better Business Bureau accepts complaints about self-storage companies operating without a license.

Online

Visit the Better Business Bureau's website.

By Phone

  • Agency: Better Business Bureau
  • Phone Number: (212) 533-6200
  • Business Hours: Monday - Wednesday: 9 AM - 3 PM; Thursday - Friday: 9 AM - 2 PM

By Mail

Better Business Bureau
30 East 33rd Street, 12th Floor
New York, NY 10016

The New York City Department of Consumer and Worker Protection (DCWP) can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local consumer affairs office or the State Attorney General.

Online

Learn how to file a complaint about a business outside of NYC.

By Phone

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 853-4600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Monday - Friday: 9 AM - 5 PM

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