To start, select "Purchase Access Pass" on the kiosk screen to rent a bicycle for a 24-hour or weekly pass, and then swipe your credit or debit card. You will be given a ride code to unlock your bike.

For your next trip, re-swipe the same credit or debit card for a new ride code. Your card will not be charged again for multiple rides within the purchased time period.

Types of Payment Accepted

Most major credit and debit card payments are accepted. Cash is not accepted.

A temporary hold is placed on all credit and debit card transactions at the kiosk (for all 24 hour and weekly memberships) as a security deposit. The hold will be removed once the hold expires, which may take up to 10 days, depending on your credit card company's policy.

Day Passes

You can purchase 24-hour and 72-hour access at a station kiosk or by using the Citi Bike app for iPhone or Android.

After you purchase a pass, you will be given a ride code to unlock a bike.

Each individual trip begins when a bike is unlocked and ends when the bike is securely returned at any Citi Bike station. Each trip can last up to 30 minutes. If your trip lasts longer than 30 minutes, you will be charged an overtime fee. The timer resets whenever you dock a bike, so you can make an unlimited number of trips during an access period.

Learn more about Citi Bike pricing and memberships.

Annual Memberships

You can purchase an annual membership on Citi Bike's website. 

After you purchase a membership, you will be mailed a key to unlock the bike from its dock.

Each individual trip begins when a bike is unlocked and ends when the bike is securely returned at any Citi Bike station. Each trip can last up to 45 minutes. If your trip lasts longer than 45 minutes, you will be charged an overtime fee. The timer resets whenever you dock a bike, so you can make an unlimited number of trips during an access period.

Learn more about Citi Bike pricing and memberships.

Discount for SNAP Recipients, NYCHA, and CDCU Members

A discounted membership of $5 per month is available if you are a:

• SNAP (food stamp) recipient
• NYCHA resident
• Member of a participating Community Development Credit Union (CDCU)

If you receive SNAP, you can sign up with your EBT card number. NYCHA residents need their tenant account number.

Learn more about Citi Bike pricing and memberships.

Class 1 pedal-assist electric bikes are available to Citi Bike riders with additional fees. 

Learn more about the Citi Bike e-bike.

Learn more about e-bike safety in New York City.

You can return the bike to any Citi Bike station in New York City. Make sure you:

1. Line up the triangle at the front of the bike with the dock.
2. Insert the bike gently, but firmly into the dock without slamming it in.
3. Wait for the green light to confirm the bike is properly locked into the dock.

Your trip is closed once the green light appears. If you don't see a green light, try again.

If you are an Annual Member, you can log into your Citi Bike account and turn on trip-closure notifications.

If the Bike Rack is Full:

1. Select "time credit" on the kiosk screen to request an additional 15 minutes of ride time at no extra charge.
2. You will be directed to the nearest station with empty docks.
3. Go to the identified station and return the bike there.

The Police Department enforces traffic rules on City streets and in Central Park.

Any cyclist not obeying all traffic rules may be issued a Traffic Violation by a police officer.

Riding on a Sidewalk

Do not ride a Citi Bike on the sidewalk.

Cyclists may receive a summons for riding on a City sidewalk.

More Information

Learn more about the City's Bike Rules and Safety guidelines.

There will be a $1,200 penalty for Citi Bikes that are lost.

You can get more information or assistance by contacting Citi Bike.

Contact Citi Bike Customer Service.

In the event of inclement weather conditions that may make cycling hazardous, NYC Bike Share will temporarily shut down the system and lock down and/or remove the bicycles as necessary. The system will reopen as soon as the weather permits.

For weather-related service alerts, you can sign up for Notify NYC or follow @CitiBikeNYC on Twitter.

NYC Bike Share is responsible for all station cleaning and snow removal.

Citi Bike is managed by NYC Bike Share, LLC, which is responsible for customer support regarding:

• Membership
• System operations
• Installation
• Equipment maintenance and repairs

You can also report:

• Abandoned, lost, or stolen Citi Bikes
• Damaged or vandalized Citi Bikes, stations, and kiosks

Online

Get help with Citi Bike.

Contact Citi Bike Customer Service.

By Phone