Jail System Complaint

Call 911

Call 911 if the incarcerated person is in physical danger or being threatened.

Need something else?

Incarcerated Person Medical Concern to report an incarcerated person with a medical concern

You can make a complaint about New York City jail conditions to the Department of Correction (DOC).

What You Need

To report an issue that impacts an individual incarcerated person, you must provide the DOC facility name as well as the incarcerated person's name and Book and Case number. You cannot be anonymous for this kind of report.

Anonymous reports are only accepted for general jail complaints. You must still provide the facility name in your report.

File a Jail System Complaint

Online

Email the Department of Correction.

By Phone

Call 311 or 212-NEW-YORK (212-639-9675) for help.

What Happens Next

The Department of Correction will provide status updates directly to you, usually within 14 days. No further information will be available through NYC311.

Rikers Island Facilities

Anna M. Kross Center (AMKC)
Eric M. Taylor Center (EMTC), formerly known as CIFM
George Motchan Detention Center (GMDC)
George R. Vierno Center (GRVC)
James A. Thomas Center (JATC)
North Infirmary Command (NIC)
Otis Bantum Correctional Center (OBCC)
Robert N. Davoren Complex (RNDC)
Rose M. Singer Center (RMSC)
Rose M. Singer Enhanced Supervised Housing (RESH)
West Facility (WF)

All Other DOC Facilities

Bellevue Hospital Prison Ward (BHPW)
Brooklyn Detention Complex (BKDC) - "Atlantic Avenue"
Elmhurst Hospital Prison Ward (EHPW)
Manhattan Detention Complex (MDC) - "The Tombs"
Queens Detention Complex (QDC)
Vernon C. Bain Center (VCBC) - "The Boat"

New York State Jail System Complaints

You can make a complaint about prisons and correctional facilities run by New York State by submitting a New York State Jail Complaint online to the NY State Department of Corrections and Community Supervision.

Federal Jail System Complaints

You can make a complaint about prisons and correctional facilities run by the Federal government by contacting the jail facility directly or by submitting a Federal Jail Complaint on the Federal Bureau of Prisons website.

Federal Jail Facilities in New York:

MDC Brooklyn (Park Slope)
80 29th Street
Brooklyn, NY 11232
Email: BRO/ExecAssistant@bop.gov
Phone: (718) 840-4200

MCC New York (Manhattan)
150 Park Row
New York, NY 10007
Email: NYM/ExecAssistant@bop.gov
Phone: (646) 836-6300

RRM New York (Park Slope)
100 29th Street
Brooklyn, NY 11232
Email: CNK/CCM@bop.gov
Phone: (718) 840-4219

FCI Otisville
Two Mile Drive
Otisville, NY 10963
Email: OTV/ExecAssistant@bop.gov
Phone: (845) 386-6700

FCI Ray Brook
128 Ray Brook Road
Ray Brook, NY 12977
Email: RBK/ExecAssistant@bop.gov
Phone: (518) 897-4000

Jail System Complaint

Department of Correction Facilities

New York State or Federal Jail Complaints